I recently read an article in the Dallas Business Journal that stated 30 to 40 percent of global IT calls are for password resets. This apparently is a very common problem, but when you manage a call center and every single call costs several dollars, it’s an expensive problem.
Most of today’s end users would rather obtain their technical assistance online, and fix the problem themselves. The user has to be satisfied with the online support they find; otherwise they will give up and pick up the phone.
II2P is a company that has been able to setup a successful end-user support model that functions without the use of a help desk. They understand that the consumer is always changing, and they are very good at offering innovative technical solutions to common or uncommon problems.
Magic Logix understands it’s harder every day for businesses to reach their customers and that’s why we offer innovative digital marketing solutions. We can’t just say that we’re innovative and that is the end of it. We must have weekly creative meetings and attend industry shows in order to stay aware of the top digital trends.
Magic Logix creates innovative and outside the box marketing solutions, because you have a business to run and you don’t have time to.